How To Create A Great Impression
Do you ever wonder why most successful people have pleasing personalities? Why do some people, leave great impressions while others seem unpleasant and forgettable? Does feeling good at work or business contribute to one’s success?
One of the greatest books that I had read in my youth was Dale Carnegie’s “ How to Win friends and Influence People,” which was first published in 1936. To this day, I remember many of the important lessons from this foremost guru of human relations. His ideas and principles still ring true even in this more complicate, sophisticated and wired world.
One of these is: if you want to succeed in career or business, make other people like you. Here are few simple but tested ways by which you can instantly create great impressions, enough for people to start liking you:
1. Show interest in people. If you want people to be interested in you, be interested in them first. Whether you are in the business of selling capital goods and customer products or ideas and information, or selling your services to an employer, you must be interested in people.
Author John C. Maxwell tells us that “people don’t care what you know unless they know that you care.” This seems ironic to some people who try to impress others by first showing off what they know. If we want other people to get interested in us, both Carnegie and Maxwell advocate that we must first show genuine interest in other people. We can show genuine interest by listening to them, asking them to talk about themselves and their interests and showing empathy to their wants, needs and goals.
2. Light up your face. Working or doing business can be fun and pleasurable, not hard or painful. When you smile, work becomes lighter and easier and you tend to invite helping hands. A frown drives away customers and people who can help carry our load. Smile, even if you don’t feel like doing it. A smile is contagious and you’ll be surprised what a little smile can do to you and your coworkers.
The great psychologist and philosopher William James theorizes, “Action seems to follow feeling, but really, action and feeling go together; and by regulating the action, which is under the more direct control of the will, we can indirectly regulate the feeling , which is not.” So, just keep smiling, and soon enough, you’ll feel good. I assure you that no one feels good being grouchy or grouched at.
3. Listen it. It is ironic that people find it easy to talk and difficult to listen, despite the fact that we have two ears and just one mouth. Listening has become an art or a specialty, maybe because not too many engage in it. But the people who have mastered the art of listening have earned hosts of friends, clients, customers and fans. Even a job interview, it pays to listen to the interviewer, ask him questions and give him the chance to tell the job applicant about the job and the company. On the job, the superior’s expectations must be listened and taken to heart. At the end of the day, the boss will determine where your career goes.
Listening pays off a lot in terms of goodwill in business. Many business ventures have folded up simply because they forgot to listen to their customers. It pays to heed the adage, “If we don’t listen to our customers, our competitors will.”
4. Know the other person’s interest. In business or career, the more important thing to know and talk about is the interest of other person- the customer or the boss. How many times have you heard a salesperson say, “Please buy my goods so that I will have a “buena mano.” If you are the customer, you are least interested about the seller’s sales; you are more interested in the value you will get from buying his wares. At work, try to help your boss look good by helping him do his job well, Show genuine interest in the career of your boss, so that when he gets promoted, he will surely recommend you take his place. This is a better strategy than pestering him with your incessant requests or insinuations for your promotion or pay increase.
Talk to your customer and find out what kind of product or service he needs. Talk to your boss about the goals and results he wants from his organization. These are their interests. But when you help them get what they want, you shall have served your interests the best way you can.
5. Give utmost importance to others. “The deepest principle in human nature is the craving to be appreciated”, says William James. Wittingly or unwittingly, the greatest men and philosophers of all time have invariably preached the same principle- Confucius, Lao-Tse, Zoroaster, Buddha and even Jesus Christ. This principle must be so powerful that whoever abides by it will benefit tremendously and whoever disregards it will suffer great losses.
When we genuinely make others important, you make others feel good. You also create a great impression in their minds. By subordinating your importance to theirs, you unknowingly elevate your esteem and respectability in the eyes of others.
These principles have been practiced by so many successful people and have been taught by countless great men, so that others might benefit from such teachings, simply, then tell us to put others first and ourselves last. And, true to His word, the Lord makes sure that “he who is first shall be last, and he who is last shall be first.”